Shipping Policy

At Purpose By Nieama, we strive to process and ship all orders as quickly as possible. Please review the information below before placing your order.

Order Processing Time

• Standard Orders: Processed within 2–3 business days.
• Express Orders: Processed within 1–2 business days.
• Processing time excludes weekends and holidays.
• Orders are processed Monday–Friday only.
• During sales, promotions, holidays, or high-volume periods, processing times may be extended.
• Pre-order items ship within 7–14 business days (excluding weekends and holidays).
• Processing time does not include shipping time. Shipping time begins once your order has been processed and shipped.

Please Note: Selecting Express Shipping speeds up the shipping transit time only. Express orders still require 1–2 business days of processing before shipment.

International Shipping

• International shipping is available to select countries.
• Delivery times vary by destination and carrier.
• Customs duties, taxes, and import fees are not included in the shipping cost.
• Customers are responsible for any customs or import charges required by their country.
• Purpose By Nieama is not responsible for delays caused by customs clearance or unpaid duties.

Shipping Delays

Once an order has been shipped, shipping delays are outside of our control. Delays may occur due to:

• Carrier service disruptions
• Weather conditions
• Customs processing
• Natural disasters or unforeseen events

Purpose By Nieama is not responsible for carrier-related delays after shipment.

Tracking Information

• A tracking number will be emailed once your order ships.
• Tracking updates may take up to 24 hours to appear.

Order Changes & Cancellations

We begin processing orders as quickly as possible. Therefore, order changes, address changes, or cancellations cannot be guaranteed once an order has been placed.

If you need assistance, please contact us immediately at info@purposebynieama.com. Once an order has entered processing or has shipped, it cannot be modified or canceled.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Purpose By Nieama is not responsible for:

• Delays caused by incorrect or incomplete addresses
• Packages returned to sender
• Failed delivery attempts

Returned packages due to address errors will require payment of a reshipment fee before the order can be resent.

Returned to Sender & Refused Packages

Packages returned due to an incorrect address, failed delivery attempts, refusal of delivery, or failure to claim the package will require payment of a reshipment fee before the order can be shipped again.

Original shipping charges are non-refundable.

Lost, Stolen, or Missing Packages

Once a package has been accepted by the shipping carrier, transit and delivery are outside of Purpose By Nieama's direct control.

We will gladly assist by providing tracking information and reasonable support with carrier claims when possible. However, Purpose By Nieama is not responsible for:

• Lost packages
• Stolen packages
• Packages marked as "Delivered" by the shipping carrier but not received
• Carrier delays
• Weather-related delays
• Customs delays

Customers must file a claim directly with the shipping carrier when applicable.

We recommend shipping to a secure location where someone is available to receive your package.

Holiday Shipping

During major holidays, promotional events, or peak shopping seasons, processing and shipping times may be extended due to increased order volume and carrier demand.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Purpose By Nieama
📧 info@purposebynieama.com