Return & Exchange Policy

At Purpose By Nieama, we value transparency and fairness. Please review this policy carefully before placing an order. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Order Processing & Cancellations

All orders are processed within 3–5 business days. Processing times exclude weekends and holidays.

During sales, promotions, holidays, or high-volume periods, processing times may be extended.

Once an order has been successfully placed, it is considered final and cannot be canceled, modified, or changed for any reason. This includes requests submitted immediately after checkout, as our fulfillment process begins promptly to ensure timely processing and shipment.

Customers are responsible for reviewing their order carefully before completing their purchase, including all items, sizes, colors, quantities, shipping information, and billing details.

Purpose By Nieama is not obligated to honor cancellation requests submitted after an order has been placed.

Refund Policy

ALL SALES ARE FINAL.

Purpose By Nieama does not offer refunds under any circumstances.

Exchanges & Store Credit (If Approved)

Exchanges or store credit may be considered only if approved by management and must meet all eligibility requirements outlined below. Approval is not guaranteed.

Exchange Eligibility Requirements

To qualify for an exchange or store credit, all of the following conditions must be met:

• Item must be unworn, unused, unwashed, and in original condition.

• All original tags must remain attached.

• Exchange requests must be submitted within 3 days of delivery.

• Item must pass inspection upon return.

• Exchanges are subject to product availability.

• If the requested exchange item is unavailable, store credit will be issued instead.

• If approved, store credit will be issued within 3–5 business days after the returned item has been received and inspected.

Return Shipping

Customers are solely responsible for all shipping costs associated with returning approved exchange items.

Purpose By Nieama does not provide prepaid return labels, reimburse return shipping costs, or assume responsibility for any return shipping expenses.

Customers are responsible for ensuring that returned merchandise is properly packaged and shipped. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Purpose By Nieama is not responsible for return packages that are lost, delayed, damaged, misdelivered, or not received during transit back to our facility.

Any loss or damage that occurs while returning merchandise is the responsibility of the customer and the shipping carrier.

Store Credit Terms

• Store credit has no cash value.

• Store credit is non-transferable.

• Store credit cannot be redeemed for cash or refunded.

Final Sale / Non-Exchangeable Items

The following items are FINAL SALE and are not eligible for exchange or store credit:

• Lace items

• White clothing

• Bathing suits

• Sale or discounted items

• Items marked FINAL SALE

No exceptions will be made.

Lost or Stolen Packages

Once a package is marked Delivered by the shipping carrier, Purpose By Nieama is not responsible for lost, stolen, delayed, misdelivered, or misplaced packages.

No refunds, replacements, or store credits will be issued for packages marked as delivered.

Customers must contact the shipping carrier directly to file a claim.

Chargeback Policy

Purpose By Nieama maintains a strict zero-tolerance policy regarding fraudulent or unwarranted chargebacks.

Before filing a chargeback, customers are expected to contact our customer service team to allow us the opportunity to resolve any concerns.

Any chargeback initiated will be fully disputed using all available evidence, including but not limited to:

• Order confirmation

• Payment authorization records

• Shipping and tracking information

• Delivery confirmation

• IP address verification

• Customer communication history

• Website policies accepted at checkout

Fraudulent or invalid chargebacks may result in:

• Immediate order cancellation (if applicable)

• Permanent ban from future purchases

• Submission of evidence to payment processors and financial institutions

• Collection efforts or legal remedies where permitted by applicable law

How to Request an Exchange

To request an exchange, customers must email info@purposebynieama.com within 3 days of receiving their order.

Please include:

• Order number

• Brief description of the issue

• Photos (if applicable)

If your request is approved, return instructions will be provided.

Returns sent without prior authorization will be refused and returned to the sender.

Contact Information

For questions regarding this policy, please contact:

Email: info@purposebynieama.com